Chatbot

Our chatbot assistant Arty offers you automated answers to frequently asked questions. Arty is the name of our AI-powered information assistant and can for example help you create BPMN diagrams or to provide relevant information.

Hint

Please note that a separate license is required to use this feature. Also, refer to the notes on using the AI feature.

You can access the chatbot through the Chatbot menu item, which is available from any area.

How does the chatbot work?

Clicking on the Chatbot menu item opens a chat dialog with a greeting message from Arty in your browser language. Below the greeting, you will find the options Help & Support and BIC Knowledge. Before you can ask a question, you must select one of these options. If you choose Help & Support, the online documentation will be used as the data source for the response. If you select BIC Knowledge, modeled data will be used as the data source.

After you have entered your question, the send option will be enabled. You can send your question to Arty by clicking on the Send question button or by pressing the Enter key. After a few moments you will receive an answer to your question.

Hint

Please note that the input field is limited to 256 characters.

Tip

Below each message from Arty, the source is provided as a hyperlink, showing you where the information came from.

Is the chat history saved during the session?

The chat history is only stored for the duration of the active session. At the end of the session, the entire history is deleted and is no longer available for new chats. Similarly, the chat history is not retained if the chat window is closed and reopened, such as by clicking on another menu item.

Warning

Our chatbot works without memory and starts from the beginning with every new message. This means that it does not store any information from previous messages. To receive an accurate answer, it can be helpful to provide additional context to a question, as Arty treats each request as independent.